{
	"version": 1,
	"license": "Original text written for Typingo, GPL-2.0-or-later.",
	"note": "Longer, formal passages in the style of clerical and data entry typing tests. Plain ASCII; capitals, punctuation and numbers included.",
	"passages": [
		{
			"id": "e01",
			"title": "Office records",
			"text": "Every office depends on records that are complete, accurate and easy to find. When a letter arrives, it should be dated on the day of receipt, entered in the register and passed to the section that will deal with it. A short note of the action taken should be added to the file before it is returned to the record room. Files that are no longer in daily use may be moved to storage, but they must remain listed in the index so that they can be traced later. Staff should never remove papers from a file without leaving a slip that shows who has them and why. Careful habits of this kind save hours of searching, protect the office from complaints and make it possible to answer questions from the public quickly and correctly."
		},
		{
			"id": "e02",
			"title": "Notice to applicants",
			"text": "Applicants are requested to read the following instructions carefully before filling in the form. All entries must be made in capital letters, and the name should be written exactly as it appears on the identity card. The date of birth must be given in the format day, month and year, for example 04 06 1998. Two recent photographs of the same size are to be attached, and a copy of every certificate mentioned in the form must be enclosed. Incomplete forms, or forms received after 5 pm on the closing date, will not be considered. Candidates who are called for the written test will be informed by post and by text message at least 10 days in advance. No correspondence will be entered into regarding the result of the selection process."
		},
		{
			"id": "e03",
			"title": "Monthly report",
			"text": "During the month under review, the section received 1,248 new applications, an increase of 12 percent over the previous month. Of these, 1,031 were processed within the target time of seven working days, while the remainder were delayed because supporting papers were missing. The average time taken to reply to a written query fell from 9 days to 6 days, mainly as a result of the new tracking sheet introduced in the second week. Two members of staff attended a three-day training course on data security, and a short session will be arranged so that they can share what they learned with the rest of the team. It is recommended that the checklist for incoming applications be printed on the reverse of the form, so that applicants can see at once which documents they need to provide."
		},
		{
			"id": "e04",
			"title": "Customer service",
			"text": "Good customer service begins with listening. When a member of the public visits the counter or calls the helpline, the first task is to understand exactly what they need, and only then to explain what the office can do. Staff should give their name, speak clearly and avoid technical words that the caller may not know. If the answer is not known at once, it is better to say so and promise a reply by a certain date than to guess. Every promise made must be written down and kept. Complaints should be recorded in full, including the time, the reference number and the name of the person who took the call. A polite, patient and honest manner will often turn an angry caller into a satisfied one, even when the answer is not the one they hoped to hear."
		},
		{
			"id": "e05",
			"title": "Stores and supplies",
			"text": "The stores section is responsible for ordering, receiving and issuing all items of stationery and equipment used by the department. Requests for supplies must be made on the proper form, signed by the head of the branch and sent to the stores by Wednesday of each week. Items will be issued on the following Monday. When goods are delivered, the storekeeper must check them against the order and the delivery note, count every package and report any damage or shortage within 24 hours. The stock register is to be kept up to date, and a physical count of all items will be carried out at the end of June and December. Any difference between the register and the actual stock must be explained in writing, and the report sent to the accounts officer for review."
		},
		{
			"id": "e06",
			"title": "Meeting minutes",
			"text": "The meeting was opened at 10:30 am by the chairperson, who welcomed the members and noted that a quorum was present. The minutes of the previous meeting, held on 14 March, were read and confirmed without change. Under matters arising, the secretary reported that the new filing cabinets had been installed and that the old ones would be offered to the training centre. The committee then discussed the proposal to open the public counter one hour earlier on weekdays. After a full discussion, it was agreed that a trial would run for three months, starting on the first of the following month, and that the number of visitors would be recorded each day. There being no other business, the meeting closed at 12:15 pm. The next meeting will be held on the second Tuesday of May."
		},
		{
			"id": "e07",
			"title": "Travel and leave",
			"text": "Officers who wish to take leave must apply at least two weeks in advance, except in the case of sudden illness or a family emergency. The application should state the kind of leave requested, the dates, and the name of the colleague who will handle urgent work during the absence. Leave will be granted only when the needs of the office allow it. Claims for travel expenses are to be submitted within 30 days of the end of the journey, with original receipts for tickets, meals and hotel costs. Claims without receipts cannot be paid. The daily allowance depends on the grade of the officer and the city visited, and the current rates are shown in the table attached to this circular. Any question about these rules should be referred to the administration branch before the journey begins."
		},
		{
			"id": "e08",
			"title": "Data entry standards",
			"text": "Data entry work requires care rather than haste. Before starting, the operator should check that the source documents are complete and arranged in order. Each record must be entered exactly as it appears, including spelling, spacing and capital letters, unless the instructions say otherwise. Numbers deserve special attention: a single wrong digit in an account number, a date or an amount can cause serious problems later, and such errors are often hard to find. At the end of every batch, the operator should compare the total number of records entered with the count on the batch sheet and sign the sheet. Doubtful entries are to be marked and referred to the supervisor, never guessed. A steady speed with very few mistakes is worth far more than a high speed that creates work for others."
		}
	]
}